Apple Certifications

Leading the Way in Skilling and Innovation

ACSP - Apple Certified Service Professional

Course Description

Apple Device Support Exam (SUP-2026) Preparation for iOS 26 and macOS 26 Tahoe

For Students attending a Class:

Each student will need a setup with two (2) devices. One device may be a Mac or iPad, while the other must be a Mac with the correct software (and version) being taught in the course already installed. This setup will allow students to view their eBook on one device and complete support exercises on the Mac.

Objectives

Upon completion of the macOS Tahoe course, students will:

●  Obtain a solid foundation in supporting Apple devices, from basic setup to advanced troubleshooting techniques.

●  Be fully prepared to take and pass the Apple Device Support exam, earning the Apple Certified Professional certification badge.

●  Gain practical experience through labs and real-world scenarios, acquiring hands-on experience that mirrors the challenges faced in support roles.

●  Develop the ability to quickly and efficiently resolve the most common technical issues with Apple devices such as iPhone, iPad, and Mac.

Audience

  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

Prerequisites

  • macOS knowledge

  • Basic computer navigation skills

 

Topics

Part 1: Installation and Configuration

  • Update, upgrade, and reinstall macOS Tahoe
  • Create bootable installers
  • Set up and configure macOS (initial setup, Apple ID)
  • Use the Terminal (CLI basics, file navigation, permissions)
  • Use macOS Recovery (reinstall OS, Disk Utility, restore backups) 

Part 2: User Accounts

  • Manage user accounts (admin, standard, guest)
  • Manage user home folders and directory structure
  • Configure macOS security (login options, password policies)
  • Manage passwords using Keychain Access

Part 3: File Systems and Storage

  • Understand APFS (Apple File System)
  • Manage disks and volumes using Disk Utility
  • Manage encryption using FileVault
  • Manage file permissions (read/write/execute)
  • Configure file sharing and access control

Part 4: Data Management

  • Work with hidden files, shortcuts (aliases), and archives
  • Monitor and manage system resources (CPU, memory, storage) using Activity Monitor
  • Use metadata and search with Spotlight
  • Configure and manage backups using Time Machine

Part 5: Apps and Processes

  • Install apps (App Store & third-party)
  • Manage documents across apps
  • Force quit and troubleshoot apps
  • Understand background processes and system performance

Part 6: Network Configuration

  • Configure Wi-Fi, Ethernet, and Bluetooth
  • Manage TCP/IP and DNS settings
  • Configure network locations
  • Troubleshoot connectivity issues

Part 7: Network Services

  • Enable and manage macOS network services (file sharing, screen sharing)
  • Configure host sharing options
  • Manage firewall settings using macOS Firewall

Part 8: System Management

  • Troubleshoot peripherals (USB, Bluetooth devices)
  • Manage printers and scanners
  • Diagnose startup issues (Safe Mode, verbose mode)
  • Perform system troubleshooting and maintenance

iWorks - Productivity tools

Documents, spreadsheets and presentations. With everybody’s best thinking.

Pages, Numbers and Keynote are the best ways to create amazing work. Templates and design tools make it easy to get started. You can even add illustrations and notations using Apple Pencil on your iPad. And with real‑time collaboration, your team can work together, whether they’re on Mac, iPad or iPhone, or using a PC.Apple iWork  training offers numerous benefits:

– Improved Productivity: Learn shortcuts and advanced features to streamline workflows.

– Enhanced Collaboration: Discover how to collaborate effectively using iWork’s cloud-based features.

– Professional Development: Gain skills that add value to your resume and professional profile.

– Experienced instructors with real-world expertise.

– Flexible training schedules tailored to your convenience.

– Comprehensive course materials that facilitate hands-on learning.

As you seek to enhance your productivity and collaboration skills, Koenig Solutions provides the perfect platform to master the Apple iWork Suite. With a commitment to excellence and a focus on practical application, Koenig ensures that you are well-equipped to leverage the full spectrum of features within Pages, Numbers, and Keynote.

Amazing. In so many words.

Pages lets you effortlessly create sensational-looking documents. Choose a template, then use the powerful tools to add a picture, movie, shape or chart. It’s never been easier to create a beautiful read.

 

Objectives

What you’ll learn:

  • Create documents in Pages.
  • Learn to style and format text.
  • Use copy, paste, find, replace, spell check and other writing tools.
  • Modify and create your own templates.
  • Use Pages as a simple page layout tool to make posters, flyers and other documents.
  • Use techniques like footnotes, table of contents, headers and footers.
  • Insert images, charts, tables, links and other elements.
  • Collaborate with others using comments and change tracking.
  • Export finished document as a PDF, Word or in ePub format.
Spreadsheets that are bottom‑line brilliant.

A spreadsheet doesn’t have to look like a ledger. That’s why Numbers starts you off with a blank canvas instead of an endless grid. It’s easy to add dramatic charts, tables, images and now Smart Categories that paint a revealing picture of your data.

 

Objectives

What you’ll learn:

  • Numbers interface and important terminologies regarding spreadsheets.
  • Working with spreadsheets, tables,cells etc.
  • Data manipulation, presentation and formatting.
  • Performing basic and advance calculations using simple and complex formulas.
  • Working with 2D,3D and interactive charts to present data.
  • Working with Shapes and Media.
  • Creating Multi-sheets projects and linking different sheets in your file.
  • Building interactive sheets using pop-up menu, checkboxes, star rating etc.
  • Export finished document as a PDF, Word or in ePub format.

Presentation perfect.

With Keynote, it’s easy to create and deliver stunning presentations. Powerful graphics tools let you design beautiful text and spectacular slides with cinematic transitions that bring your ideas to life.

 

Objectives

What you’ll learn:

  • Create and present presentations in Keynote.

  • Learn to build slides with text, images, shapes and other elements.

  • Use arrangement and alignment tools to make better slides.

  • Add video and audio to your presentations.

  • Animate your presentations with transitions and builds.

  • Record presentations and create videos.

  • Find out how to add links to make your presentations interactive.

  • Edit Keynote themes and create your own.

  • Export your presentation as video, gifs etc.

wpChatIcon
wpChatIcon