Apple Certifications

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ACMT - Apple Certified Mac Technician

Apple Certified Mac Technician (ACMT) is a course that enables participants to become certified to troubleshoot and repair Mac computers. Interactive discussions and hands-on exercises guide participants through macOS setup, maintenance, features, and associated services. Participants also learn how to troubleshoot macOS and Mac hardware and perform repairs on Mac computers. Participants’ knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs.Training for ACMT is available to technicians who work at or wish to work at Apple authorized Service facilities.

The Apple Certified Associate—Mac Integration certification is for IT professionals, resellers, systems integrators, and consultants who are selling or integrating Mac computers into a Windows environment. This certification verifies that you understand the different ways to integrate a Mac within a Windows or other standards-based network. It also covers how macOS users can seamlessly integrate with Windows apps and files. 

Participants also learn how to troubleshoot macOS and Mac hardware, and repair Mac computers. Participants’ knowledge and skills are tested and reinforced by working through real-world scenarios in hands-on labs.

macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.

Who should attend
* People who manage computer networks or computer labs that run macOS
* People who support Mac users
What you’ll learn
* How to use macOS Catalina tools and resources to troubleshoot macOS Catalina
* macOS Catalina features and functionality, including how to find more information
* How to prepare for Apple Certified Support Professional (ACSP) 10.15 certification
Course outline
Installation and Configuration
Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.

User Accounts

Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.

Participants learn to manage file systems, storage, encryption, permissions, and file sharing.

Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.

Participants install, manage, and troubleshoot apps, and manage documents.

Participants manage basic and advanced network settings and troubleshoot network issues.

Participants manage network services, host sharing, and a personal firewall.

Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.

ACSP - Apple Certified Service Professional

Course Description

This macOS Support Essentials 10.15 course is designed to provide students with a three-day course that describes the best ways to support macOS Catalina users. The course includes lectures and hands-on exercises that provide real-world experience.

For Students attending a Class:

Each student will need a setup with two (2) devices. One device may be a Mac or iPad, while the other must be a Mac with the correct software (and version) being taught in the course already installed. This setup will allow students to view their eBook on one device and complete support exercises on the Mac.

Objectives

Upon completion of the macOS Support Essentials 10.15 course, students will learn:


●  How to use macOS Catalina tools and resources to troubleshoot macOS Catalina

●  macOS Catalina features and functionality, including how to find more information

●  How to prepare for Apple Certified Support Professional (ACSP) 10.15 certification

Audience

  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

Prerequisites

  • macOS knowledge

  • Basic computer navigation skills

 

Topics

Part 1: Installation and Configuration

  • Update, Upgrade, and Reinstall macOS Catalina
  • Set Up and Configure macOS
  • Use the Command-Line Interface
  • Use macOS Recovery

Part 2: User Accounts

  • Manage User Accounts
  • Manage User Home Folders
  • Manage macOS Security
  • Manage Password Changes with Keychain Access

Part 3: File Systems and Storage

  • Manage File Systems and Storage
  • Manage Encryption with FileVault
  • Manage Permissions and Sharing

Part 4: Data Management

  • Use Hidden Items, Shortcuts, and File Archives
  • Manage System Resources
  • Use Metadata and Spotlight
  • Manage Time Machine

Part 5: Apps and Processes

  • Install Apps
  • Manage Documents
  • Manage and Troubleshoot Apps

Part 6: Network Configuration

  • Manage Basic Network Settings
  • Manage Advanced Network Settings
  • Troubleshoot Network Issues

Part 7: Network Services

  • Manage Network Services
  • Manage Host Sharing and the Personal Firewall

Part 8: System Management

  • Troubleshoot Peripherals
  • Manage Printers and Scanners
  • Troubleshoot Startup and System Issues.

iWorks - Productivity tools

Documents, spreadsheets and presentations. With everybody’s best thinking.

Pages, Numbers and Keynote are the best ways to create amazing work. Templates and design tools make it easy to get started. You can even add illustrations and notations using Apple Pencil on your iPad. And with real‑time collaboration, your team can work together, whether they’re on Mac, iPad or iPhone, or using a PC.

Amazing. In so many words.

Pages lets you effortlessly create sensational-looking documents. Choose a template, then use the powerful tools to add a picture, movie, shape or chart. It’s never been easier to create a beautiful read.

 

Objectives

What you’ll learn:

  • Create documents in Pages.
  • Learn to style and format text.
  • Use copy, paste, find, replace, spell check and other writing tools.
  • Modify and create your own templates.
  • Use Pages as a simple page layout tool to make posters, flyers and other documents.
  • Use techniques like footnotes, table of contents, headers and footers.
  • Insert images, charts, tables, links and other elements.
  • Collaborate with others using comments and change tracking.
  • Export finished document as a PDF, Word or in ePub format.
Spreadsheets that are bottom‑line brilliant.

A spreadsheet doesn’t have to look like a ledger. That’s why Numbers starts you off with a blank canvas instead of an endless grid. It’s easy to add dramatic charts, tables, images and now Smart Categories that paint a revealing picture of your data.

 

Objectives

What you’ll learn:

  • Numbers interface and important terminologies regarding spreadsheets.
  • Working with spreadsheets, tables,cells etc.
  • Data manipulation, presentation and formatting.
  • Performing basic and advance calculations using simple and complex formulas.
  • Working with 2D,3D and interactive charts to present data.
  • Working with Shapes and Media.
  • Creating Multi-sheets projects and linking different sheets in your file.
  • Building interactive sheets using pop-up menu, checkboxes, star rating etc.
  • Export finished document as a PDF, Word or in ePub format.

Presentation perfect.

With Keynote, it’s easy to create and deliver stunning presentations. Powerful graphics tools let you design beautiful text and spectacular slides with cinematic transitions that bring your ideas to life.

 

Objectives

What you’ll learn:

  • Create and present presentations in Keynote.

  • Learn to build slides with text, images, shapes and other elements.

  • Use arrangement and alignment tools to make better slides.

  • Add video and audio to your presentations.

  • Animate your presentations with transitions and builds.

  • Record presentations and create videos.

  • Find out how to add links to make your presentations interactive.

  • Edit Keynote themes and create your own.

  • Export your presentation as video, gifs etc.

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