Certification courses

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4:11h

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English

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Key programs

Apple Certified Mac Technician (ACMT) is a course that enables participants to become certified to troubleshoot and repair Mac computers. Interactive discussions and hands-on exercises guide participants through macOS setup, maintenance, features, and associated services. Participants also learn how to troubleshoot macOS and Mac hardware and perform repairs on Mac computers. Participants’ knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs.Training for ACMT is available to technicians who work at or wish to work at Apple authorized Service facilities.

The Apple Certified Associate—Mac Integration certification is for IT professionals, resellers, systems integrators, and consultants who are selling or integrating Mac computers into a Windows environment. This certification verifies that you understand the different ways to integrate a Mac within a Windows or other standards-based network. It also covers how macOS users can seamlessly integrate with Windows apps and files. 

Participants also learn how to troubleshoot macOS and Mac hardware, and repair Mac computers. Participants’ knowledge and skills are tested and reinforced by working through real-world scenarios in hands-on labs.

Overview: macOS Support Essentials is a course that teaches the best ways to support macOS  users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.

Who should attend:

  • People who manage computer networks or computer labs that run macOS

  • People who support Mac users

What you’ll learn

  • How to use macOS tools and resources to troubleshoot macOS 

  • macOS  features and functionality, including how to find more information

Course outline:

Installation and Configuration
Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.

 

User Accounts
Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.

 

File Systems and Storage
Participants learn to manage file systems, storage, encryption, permissions, and file sharing.

 

Data Management
Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.

 

Apps and Processes
Participants install, manage, and troubleshoot apps, and manage documents.

 

Network Configuration
Participants manage basic and advanced network settings and troubleshoot network issues.

 

Network Services
Participants manage network services, host sharing, and a personal firewall.

 

System Management
Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.

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Video 48 Min  + 2 Min read to complete

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